If you are contacting us regarding a charge on your AT&T wireless bill, you are unfortunately contacting the wrong company. The only way to purchase our product is to go to our website and enter your credit card details or be directly invoiced by us; we do not bill via AT&T or provide a service via them called Universal SMS Alerts. You may be confusing us with this company: http://universal-sms.com/, whom with we have absolutely no affiliation.